Shipping policy

Thank you for shopping at Einkera. We offer FREE standard shipping to selected regions using reliable delivery partners. All orders include tracking so you can follow your delivery every step of the way.

Shipping Destinations

If your country is not listed, please contact our support team before placing an order.

Order Processing

• Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
• You will receive an order confirmation email immediately after purchase.
• A tracking link will be sent as soon as your order ships.

Estimated Delivery Times

Delivery times below are shown after processing:

*Delivery times may vary due to carrier operations, customs clearance, seasonal demand, local conditions, or other circumstances outside our control.

Shipping Details

• FREE standard shipping on all orders.
• No minimum purchase required.
• Tracking is included for every shipment.
• Orders may ship in separate packages depending on availability.
• Packaging may differ from traditional retail presentation.
• You can track your order anytime on our Order Tracking Page.

Customs, Duties & Taxes

• For supported destinations, applicable taxes and import fees are generally included in the shipping cost through our logistics partners.
• Customers are generally not expected to pay additional duties or import fees upon delivery for supported destinations.
• However, local customs authorities may occasionally apply additional requirements, inspections, taxes, charges, or delays beyond our control.
• Einkera is not responsible for fees, delays, inspections, or requirements imposed by customs authorities outside of standard shipping arrangements.

Lost Packages

If a shipment is confirmed lost in transit by the carrier, we will work with the carrier and provide a replacement, refund, or another appropriate resolution.

Customers must notify us within 30 days of the last tracking update if they believe a package has been lost.

Refused Deliveries

If a customer refuses delivery of an order, any return shipping fees, customs charges, carrier fees, or other costs incurred may be deducted from any applicable refund.

Important Notes

• Please ensure your shipping address is complete and accurate before checkout.
• Address changes cannot be guaranteed once an order has been placed.
• Tracking details may take up to 24 hours to activate after dispatch.
• During high-demand periods, deliveries may take slightly longer.
• If tracking shows “Delivered” but you have not received your order, please contact us within 14 days of the delivery date so we can investigate the issue with the carrier.
• Einkera is not responsible for delays or fees caused by customs clearance.

Need Help?

For any shipping-related questions, contact us at support@einkera.com.

• Tracking issues
• Delayed or missing deliveries
• Damaged or incorrect items

For returns and refunds, please review our Refund Policy.