Shipping policy

Shipping Destinations

We currently provide free tracked standard shipping to the destinations listed below.

We may also deliver to additional countries depending on product, fulfilment and carrier availability. If your address is accepted during checkout, delivery is normally available to that destination.

If your country is unavailable during checkout, please contact us before placing your order.

Shipping Cost

• Free tracked standard shipping is provided on all eligible orders to supported destinations.
• No minimum purchase is required.
• No standard shipping fee is added to eligible orders at checkout.
• Tracking is included with every shipment.

Order Processing

• Orders are normally processed within 1–2 business days, Monday to Friday, excluding public holidays.
• You will receive an order confirmation email after your purchase has been completed successfully.
• A shipping confirmation email containing your tracking information will be sent after your order has been dispatched.
• Orders placed during weekends or public holidays will normally begin processing on the next business day.
• Processing may take slightly longer during high-demand or promotional periods.

Estimated Delivery Times

The estimates below begin after an order has been processed and dispatched.

International Fulfilment

Einkera works with international fulfilment and logistics partners. Depending on product availability and the delivery destination, your order may be shipped directly from one of our international fulfilment facilities.

If an order contains multiple products, the products may be dispatched in separate packages. You may receive more than one tracking number, and the packages may arrive on different days.

Product packaging may differ from traditional retail packaging because items are prepared for secure international delivery.

Order Tracking

• Tracking information will be provided after your order has been dispatched.
• Tracking may take up to 24–48 hours to become active after dispatch.
• You can follow your shipment through our Order Tracking Page.
• If your tracking has not updated for an extended period, please contact us so we can investigate with the delivery partner.

Address Accuracy and Changes

Please provide a complete and accurate delivery address at checkout, including the correct recipient name, unit number, street address, postcode and contact details.

If you need to change your delivery address, contact us as soon as possible at support@einkera.com. We cannot guarantee that an address can be changed after processing or fulfilment has started.

If an order is returned because the address supplied at checkout was incorrect or incomplete, we will contact you to arrange an appropriate resolution. Reasonable redelivery costs may apply where permitted by law.

Customs, Duties and Taxes

• For many supported destinations, applicable taxes and import charges are handled through our standard fulfilment arrangements.
• Local customs authorities may occasionally apply inspections, requirements, duties, taxes or other charges outside our standard shipping arrangements.
• Customs processing may also cause delays outside our reasonable control.
• If a carrier requests an unexpected customs or import payment, please contact us before making the payment so we can investigate.

Delivery Delays

If your order has not arrived by the end of the estimated delivery period, please check the latest tracking information and then contact us at support@einkera.com.

We will investigate the shipment with the delivery partner and provide any available updates. If the order cannot be delivered within a reasonable period, we will provide an appropriate resolution based on the circumstances and applicable consumer law.

Lost Packages

If a shipment is confirmed as lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.

Please contact us promptly if tracking has stopped updating or you believe your package has been lost. Where possible, notify us within 30 days of the last tracking update so we can begin the carrier investigation without unnecessary delay.

This requested notification period does not limit any rights you may have under applicable consumer law.

Orders Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it, please:

• Check around your property and any secure delivery locations.
• Ask household members whether they accepted the package.
• Check with neighbours, building management or reception where applicable.
• Contact the carrier using the tracking information provided.

If you still cannot locate the package, contact us as soon as possible, preferably within 14 days of the recorded delivery date, so we can investigate with the carrier.

This requested notification period does not limit any rights you may have under applicable consumer law.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect, contact us as soon as possible at support@einkera.com.

Please include your order number, a description of the issue and, where reasonably possible, clear photographs or video showing the product, packaging and issue. This information helps us assess the problem and provide an appropriate resolution more quickly.

Nothing in this policy excludes or limits any rights or remedies available under applicable consumer law.

Return Shipping Costs

Change-of-mind returns: the customer pays return postage. Contact us for approval and the correct return address before posting. Use tracked shipping and retain proof of postage. Any original delivery charge is not refundable for change-of-mind returns except where required by law; no unadvertised delivery charge is deducted from orders that qualified for free shipping.

Confirmed damaged, faulty or incorrect products: we arrange a replacement at our expense where appropriate, including replacement delivery. If a return is required, we arrange return shipping or reimburse reasonable return postage. Australian customers may choose a refund or replacement for a major failure. These terms do not limit other remedies available under Australian Consumer Law.

Refused and Unclaimed Deliveries

If an order is refused or remains unclaimed without prior contact, reasonable return shipping costs, carrier fees or customs charges incurred may be deducted from any applicable refund where permitted by law.

This does not apply where the refusal results from a damaged, incorrect or otherwise non-compliant order, or where applicable consumer law provides otherwise.

Your Consumer Rights

This Shipping Policy operates alongside any rights and remedies available to you under the consumer laws that apply to your purchase.

For Australian customers, our policies do not exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

Please review our Refund Policy for further information about returns, refunds and product-related concerns.