Refund policy
Return & Refund Policy
Contact support@einkera.com with your order number before sending a return.
Change-of-mind returns
Request a change-of-mind return within 14 days of delivery. Items must be unused, in their original condition, with original packaging, accessories and included items. Opened or used beauty and personal-care tools are not eligible for change-of-mind returns for hygiene reasons. Gift cards are not eligible for change-of-mind returns.
The customer pays all return postage for change-of-mind returns. We do not provide free return labels for these returns. Any original delivery charge is not refundable for a change-of-mind return, except where required by law. We do not deduct an unadvertised delivery charge from orders that qualified for free shipping.
Contact us for approval and the correct return address before posting. Use tracked shipping and retain proof of postage. A change-of-mind refund is subject to receipt and inspection of the returned goods.
Damaged, faulty or incorrect products
If a product arrives damaged, develops a fault, or is not what you ordered, contact us promptly. We will assess the issue and arrange a replacement at our expense where appropriate, including the replacement delivery cost. If a return is required for a confirmed fault, damage or incorrect item, we will arrange return shipping or reimburse reasonable return postage.
For Australian customers, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you may choose a refund or replacement. For a minor problem, we may provide a repair, replacement or refund as permitted by law; if it is not resolved within a reasonable time, further remedies may apply. You may also be entitled to compensation for reasonably foreseeable loss or damage.
The 14-day change-of-mind window, unused-condition and original-packaging requirements do not restrict your rights for faulty goods. A fault claim is not automatically rejected because the product has been used, packaging is unavailable, or more than 14 days have passed.
Assessment and proof of purchase
Please provide your order number or other proof of purchase, a description of the problem, and relevant photos or a short video where practical. We may request reasonable additional information or inspect the item. Contact us if you cannot provide photos or video so we can arrange another way to assess the issue. Damage caused solely by misuse or accidental damage after delivery is not a product fault covered by this policy. Fraudulent claims may be refused following assessment.
Return instructions
Our team aims to review requests within 2–3 business days. We will confirm the correct return address for your product and region. Please do not send items to the address on the original parcel without checking with us. For change-of-mind returns, wait for approval before posting; this process does not remove statutory rights for faulty products.
Refund processing
Approved refunds are issued to the original payment method within 10 business days. Banks or payment providers may take another 3–5 business days to display the refund. Contact us if it has not appeared after 15 business days from approval. Statutory remedies will be provided within the time required by applicable law.
Order cancellations
You may request cancellation before fulfillment or dispatch. Once processing or dispatch has progressed, cancellation may no longer be possible; eligible change-of-mind returns can be requested after delivery. This does not limit cancellation rights provided by law.
Other statutory rights
If you are in the European Union, applicable withdrawal rights, including the 14-day withdrawal period and any lawful exceptions, continue to apply. Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded.