Refund policy
Return & Refund Policy
Effective: June 23, 2026
We want you to love your experience with Einkera. If something is not right with your order, we are here to help with a fair and transparent return and refund process.
14-Day Return Rights
You may request a return within 14 days of receiving your order.
If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, subject to applicable consumer protection laws.
For hygiene and health protection reasons, beauty and personal care tools that have been unsealed, used, damaged, or are no longer in resalable condition may not be eligible for return where permitted by applicable law.
Return Eligibility
To be eligible for a return, your item should be:
- Returned within 14 days of delivery
- Unused and in its original condition
- Returned with original packaging, accessories, manuals, and any included items
- Approved through our return request process before being returned
Returns sent without prior authorization may not be accepted or refunded.
Damaged, Defective, or Incorrect Items
You may be eligible for a refund, replacement, or another appropriate resolution if:
- Your item arrived damaged, defective, or incorrect
- You report the issue within 14 days of delivery
- You provide clear evidence showing the issue
Evidence Required for Damage or Defect Claims
To help us verify your claim, we may request:
- Clear photos of the product showing the issue
- A short real-time video demonstrating the problem
- Photos of the outer packaging and shipping label
- Photos showing any visible shipping damage, such as dents, tears, or compression
Claims supported by unclear, inconsistent, altered, misleading, or otherwise unverifiable evidence may be denied. Additional verification may be required before approval.
Items Not Eligible for Return or Refund
- Opened or used beauty or personal care tools, where return is restricted for hygiene or health protection reasons
- Products returned without original packaging or included accessories
- Items damaged through misuse, negligence, or improper handling
- Unauthorized returns sent without contacting support first
- Final sale items or gift cards
How to Request a Return or Refund
- Email us at support@einkera.com within 14 days of delivery.
- Include your order number, a brief description of the issue, and any relevant photos or videos.
- Our team will review your request within 2–3 business days.
- If approved, our logistics team will confirm the correct return address based on your region and the item purchased.
- Please wait for return authorization before sending anything back. Returns sent to the wrong address may not be accepted or processed.
- You may also submit eligible return or cancellation requests through your customer account when available.
Return Shipping
For withdrawal, change-of-mind, or non-defective returns, customers are responsible for return shipping costs.
If your item was received damaged, defective, or incorrect, we will cover return shipping or provide another appropriate resolution, depending on the situation.
We do not provide automatic prepaid return labels unless confirmed by our support team.
Return Address
Please do not send your order back without contacting us first.
The correct return address may vary depending on your region, product, and logistics provider. Once your return request is approved, our support team will provide the correct return instructions and return address.
Refund Processing
- Inspection: Returned items may be inspected before a refund is approved.
- Processing Time: Approved refunds are issued within 10 business days to the original payment method.
- Bank Posting: Banks or payment providers may take an additional 3–5 business days to display the refund.
If your refund has not appeared after 15 business days from approval, please contact us at support@einkera.com.
Order Cancellations
You may request to cancel your order before it has been fulfilled or shipped.
If your order has already been processed, fulfilled, or shipped, we may not be able to cancel it. In that case, you may request a return after delivery in accordance with this policy.
Fraud Prevention Notice
To protect our customers and business, all return, refund, damage, and defect claims are subject to verification. Claims supported by fabricated, altered, misleading, or unverifiable evidence may be rejected.
Need Help?
If you have any questions about returns, refunds, or cancellations, please contact us at support@einkera.com.